Voted 2021 San Diego's Union Tribune Favorite - Multiple Categories

Meet the Coastal Hearing Aid Center Team in Encinitas, Escondido, CA

High-Quality Hearing Care You Can Count On

You can count on our exceptional team for high-quality hearing care including hearing aids, tinnitus treatment, hearing protection devices, and more. The top priority of our team is to provide cutting-edge hearing rehabilitation in a friendly environment.

Here are some of the people who will welcome you when you visit our hearing centers…

Erica MacMitchell Patient Care Manager

Erica MacMitchell – Clinic Director

As the Office Manager for Coastal Hearing Aid Center, Erica oversees the office day-to-day operations.  She joined Coastal Hearing Aid Center as a Patient Care Coordinator and worked in the hospitality industry for 16 years prior.  Her commitment to making our patients and their families have wonderful and positive experiences during their visit is her hospitality heart shining through and through!  Her patient engagement and education systems are designed with YOU in mind and lean heavily on proven service and guest experience models from the Ritz Carlton, Disney, and Four Seasons.

Erica’s commitment to building the support systems for patients like yourself, along with our treatment plan, is the perfect blend for successful outcomes and has helped us become San Diego County’s highest rated hearing health care specialists.  Instinctually, she is described as a ‘Systems Analyst’ by Kathy Kolbe, the world’s leading authority on human instincts, Erica continues to challenge our team to make your experience, and our process, more empathetic to address the 3rd Most Common Chronic Condition affecting over 42 million individuals in America.

Erica MacMitchell Patient Care Manager

Catie Welsh – Treatment Coordinator

Caitlyn Welsh holds an undergraduate degree in Applied Linguistics and Multilingualism from the University of California at Santa Cruz. She has a passion for helping those with hearing healthcare needs and is currently pursuing a PhD in Audiology. 

Caitlyn Welsh spends her time getting to know our patients and listening to their Tinnitus and Hearing symptoms. She is dedicated to attacking the healthcare epidemic known as hearing loss and the cognitive dysfunction associated with this progressive degenerative disorder. Believing that treatment of this disorder begins with listening, education, and nurturing she believes in understanding a patient’s ‘WHY’ before moving them forward with the medical treatment of hearing loss and the associated auditory system damage.

One person can not treat the 42 million people by themselves, but Caitlyn believes that if she focuses on the patient in front of her she can continue to help our patients, their families, and their loved ones with a more educated, engaged, lifestyle for many years to come. Caitlyn’s mindset, to treat every patient like her own grandmother, makes her the most empathetic treatment coordinator in San Diego County. 

Erica MacMitchell Patient Care Manager

Kristine Palma – Patient Care Coordinator

Kristine is the Patient Care Coordinator at Coastal Hearing Aid Center, where she educates and coordinates in patient health care. She creates and delivers a clear understanding of effective Neurotechnology and it’s benefits, while making sure that every patient is felt welcome here at the center and receiving the care they deserve.

“I believe in changing lives with simple things like listening, and I believe that is why I fit in so well with our team. This philosophy works beautifully in all aspects of life and in every interaction I have on a daily basis. If you ever have a concern, let me know, and I will put my skills and heart to work to make it a better experience for us all.

A people person through and through, I enjoy interacting with the public, our community, and our family of patients. I strive to have a nurturing heart and to be a genuine person, and I hope to always be this way. My goal every day is to create a positive environment at Coastal Hearing Aid Center, a place where each and every patient feels welcomed and at home.”

Erica MacMitchell Patient Care Manager

Laura Cruz – Patient Care Coordinator

Laura is the Patient Care Coordinator at House of Hearing. She educates and coordinates in patient health care. She creates and delivers a clear understanding of effective Neurotechnology, and it’s benefits while making sure that every patient is felt welcome here at the center and receiving the care they deserve.

“Throughout my customer service and hospitality experience, I learned that helping people is what brings me joy. I believe treating your hearing loss begins with our first interaction. If I can be a part of your hearing loss journey, it will truly be an honor! My goal is for you to have a wonderful and welcoming experience as soon as you walk through our doors.”

Meet the Coastal Hearing Aid Center Team in Encinitas, CA – Schedule Your Appointment Today!

To experience our 5-star hearing care, call 760-452-2013 or click here to schedule your free Hearing Loss & Dementia Risk Assessment today! Your new patient appointment includes:

  • Discuss Your Goals
  • Hearing Test
  • In-Depth Consultation
  • Custom Treatment Plan
  • Free copy of Christopher Sumer's book, "Hear4Life™"

During your appointment, we will take the time to answer your questions about our treatments, hearing center, flexible financing, or anything else you may want to know about us. We are hear for you!

As one of the premier audiology practices in Encinitas, CA, our hearing specialist and team at Coastal Hearing Aid Center also provide 5-star hearing care to patients from Carlsbad & Rancho Santa Fe, CA & the surrounding areas.

Your Top-Rated & New Favorite Hearing Specialist in Encinitas & Carlsbad, CA

"All have excellent interpersonal skills, exhibiting an easy and enviable rapport with people from all generations and backgrounds because they have a natural respect for them."

- Ralph P.


"Like a lot of older vets I have hearing loss from years in the service and the hearing aids make a huge difference. Go to Coastal."

- Bill T.

"Service is always outstanding! Staff is the best I've ever met! Everyone is very knowledgable and make you feel very comfortable."

- Ina B.

"Coastal Hearing Aid Center is a first rate service business.The entire staff is extremely professional, personable, reliable and a joy to spend time with."

- Thomas W.

*The reviews listed are from actual patients of Coastal Hearing Aid Center. Individual results may vary. Reviews are not claimed to represent results for everyone.

What To Expect On Your First Visit

Your Healthy Hearing Starts Here!

We invite you to schedule a free, no-obligation hearing assessment to discuss your goals and have your questions answered.


Discuss Your Goals


Hearing Test


In-Depth Consultation


Free Copy of Christopher Sumer's book, Hear4Life™

Our Encinitas Office
317 N El Camino Real, Ste. 501
Encinitas, CA 92024

Phone: 760-536-5592

Office Hours:
Monday - Friday: 9am - 4:30pm
Friday: 9am - 3pm
Weekend by Appointment

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Our Escondido Office
445 S Escondido Blvd, Escondido,
CA 92025, United States

Phone: 760-746-3474

Office Hours:
Monday: 9am – 4:30pm
Tuesday: 10am – 4:30pm
Wednesday: 9am – 4:30pm
Thursday: 9am – 4:30pm
Friday: 9am – 3pm

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